Tuesday, October 23, 2012

Troubleshooting MT Portal -> Sched Server communication


To Troubleshoot Portal -> Portal Web Service -> Service Shell -> Sched Server communication.

Start the service shell and browse to

http://localhost:<portNumber>/context

Examine these properties (there are example values provided):

PASS/PassInfoServer/SchedServ/Config/IP AZ-DEV4
PASS/PassInfoServer/SchedServ/Config/Port 11002


PASS/Trapeze4/Schedule Server/Host Address AZ-DEV4
PASS/Trapeze4/Schedule Server/Host Port 11002

NOTE: these are stored in the CorePropValues


Profile/Network/PrimaryServerHost localhost
Profile/Network/PrimaryServerPort (port of Service Shell) 8081

So, we had a working configuration here of one of our customer sites running locally.  I saved off the PropValues table of that working configuration in another DB- got a fresh copy of the data from the customer site and restored locally- and then brought back the original PropValues table thinking that I'd be able to turn it on and go.  I found that there must be some config values not stored in the PropValues table. Not sure where they are stored.  But prior to restoring take a look at these values!

//doesn't come in through PropValues

PASS/PassInfoServer/SchedServ/Config/IP
PASS/Trapeze4/Schedule Server/Host Address

PASS/Trapeze4/Schedule Server/Host Port


Also, check this as well:
<driveLetter>:\Data\tpnet.ini

ALSO: if the portal has an error message saying that it can't connect to the service shell, double check the trace switches on the shell, Core -> Security -> and verify that authentication is turned off.

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